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Major software/hardware issues i.e.
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The phone freezes, crashes regularly, isn’t charging or won’t connect to a computer
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Touch, Face ID or NFC doesn’t work (if applicable )
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Phone sensors are not working (i.e. proximity, accelerometer, GPS)
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Dust under screen and/or under camera
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Significant physical damage and/or water damage
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Faulty screen, casing or rear glass (including cracks, discolouration, dead spots, pressure marks and damaged pixels)
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Please note: we cannot buy your phone if it is missing components or is bent, crushed or snapped in half.